Shipping policy
1. Order Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email.
2. Delivery Time
Estimated delivery time after dispatch:
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Poland: 2–3 business days
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European Union: 3–7 business days
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Other international destinations (if applicable): 7–14 business days
Delivery times are estimates and may vary depending on the courier and destination.
3. Shipping Costs
Shipping costs are calculated based on destination and shipping method.
The exact shipping cost is clearly displayed:
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In the shopping cart (if shipping estimation is available), and
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At checkout before payment is completed.
Any free shipping promotions will be clearly indicated on the website.
4. Shipping Carriers
We ship orders using trusted courier services such as:
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InPost
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DPD
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DHL
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Poczta Polska
The available carrier options will be shown during checkout.
5. Tracking Information
If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.
6. Incorrect Address or Failed Delivery
Please ensure that your shipping address is accurate and complete.
We are not responsible for delays or delivery issues caused by:
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Incorrect or incomplete address details
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Failure to collect a parcel
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Refusal of delivery
If a parcel is returned to us due to failed delivery, additional shipping charges may apply for reshipment.
7. Customs and Duties (if applicable)
For international orders outside the European Union, customs duties and import taxes may apply. These charges are the responsibility of the customer.
8. Lost or Delayed Shipments
If your shipment appears delayed beyond the estimated timeframe, please contact us at:
We will investigate the issue with the courier and assist you as quickly as possible.